Booking & Service Policy

​To ensure we provide the highest standard of service to all our clients, we operate under the following guidelines:

• ​Booking Deposits: To secure your appointment for higher-value services like the Signature Reset or Ceramic Coatings, a non-refundable deposit may be required at the time of booking.

• ​Cancellations & Rescheduling: We require at least 48 hours' notice for any cancellations or changes to your booking. Failure to provide notice may result in the forfeiture of your deposit or a cancellation fee.

• ​Weather Conditions: As a mobile service, our work is weather-dependent. If extreme weather (heavy rain, high winds, or freezing temperatures) prevents us from completing your service safely to IDA standards, we will contact you to reschedule for the next available date.

• ​Vehicle Access: Please ensure there is sufficient space around the vehicle for our mobile unit and that we have access to the vehicle keys at the scheduled time.

• As we operate without an onboard power generator, the customer is responsible for providing access to a standard 240v power outlet

• ​Maintenance Plan Eligibility: Access to our Maintenance Valet pricing is exclusively for vehicles that have received a Full Valet or higher within the last 4 weeks. If an appointment is missed, a Essential Valet  may be required to restart the plan.

• ​Insurance & Peace of Mind: DN Details is fully insured for public liability and worked-on vehicle cover, giving you total peace of mind while your vehicle is in our care.

• Pre-Existing Damage: We conduct a vehicle inspection before starting any work; any pre-existing damage, such as stone chips, scratches, or interior tears, will be noted and remains the owner's responsibility.

• ​Paintwork Integrity: For Enhancement Details and Ceramic Coatings, we assume the vehicle has original factory paint; we are not liable for issues arising from previous poor-quality smart repairs or thinning clear coats.

• ​Pricing Adjustments: All "From" prices are based on vehicles in average condition; we reserve the right to adjust the final price for excessive pet hair, heavy mould, light interiors, or extreme soiling, though this will be discussed before work begins.

• ​Service Limitations: While we strive for perfection in our Signature Reset, some stains or odours may be permanent depending on the age and type of material.

• ​Personal Belongings: Customers are requested to remove all personal items and rubbish from the vehicle before our arrival; DN Details is not responsible for any loss or damage to items left inside.

• ​Workplace Safety: We require a safe area to work, away from heavy traffic or hazards; if the location is deemed unsafe by us, the appointment may be rescheduled.

 

​Payment Terms & Vehicle Release

• ​Payment Timing: Payment is due in full immediately upon completion of the service and before the vehicle keys are returned to the owner.

• ​Methods of Payment: We accept [Bank Transfer / Card Payment / Cash]. If paying by Bank Transfer, funds must be cleared and visible in our account before the vehicle is released.

• ​Vehicle Lien: As a professional service provider, DN Details reserves the right to retain possession of the vehicle keys and/or the vehicle itself until the final invoice is paid in full.

• ​Invoicing: A physical/digital receipt or invoice will be provided for all completed works

• ​Late Payment: In the event that payment is not made on the day of service, a late payment fee may be applied to the total balance.